In science, different levels of utility are usually distinguished:
Quantitative benefit
Quantitative benefits are typically easily measurable, that is, savings in €/$ and/or time.
Example:
System-based route planning typically saves at least ½ hour per employee/per day.
= 2 ½ hours per week
= 10 hours per month
= 120 hours per year
…with ~ 1,600 hours total working time per year, this corresponds to an efficiency increase of ~ 7.5%!
With personnel costs of 100.000,- €/$ that means 7.500,- €/$ per field worker per year!
Qualitative Benefit
The qualitative benefit is typically difficult or impossible to measure directly and is often subdivided again into:
Operational benefit = transparency, clarity, fairness, planning security …
Especially in sales territory planning a capacity balancing is of high interest, not only for each sales representative, but also for the works council etc. However, workload balancing primarily means fairness and not automatically savings.
Strategic benefit = image gain and psychological effects with own personnel
Balanced territories, a professional presentation of capacities and a sensible tour plan (proposals) increase employee acceptance and planning security for management.
External benefit = Improved customer service,
Image gain and psychological effects with customers
Professionally prepared field reps, improved customer service and plannable visits increase customer acceptance and recognition.
